Frequently Asked Questions
Q: I am trying to activate my licence of Inspiration with a Licence ID and Authorisation Password, but get the message 'Error Code: 9101 or 9105' . What do I do?
Q: I am trying to activate my licence of Inspiration with a Licence ID and Authorisation Password, but get the message 'Error Code: 9102' . What do I do?
Q: I am trying to activate my licence of Inspiration with a Licence ID and Authorisation Password, but get the message 'Error Code: 5008' . What do I do?
Q: I am being told I need Administrator privileges to install Inspiration. What do I do?
Q: What documents can I import into Inspiration?
Q: I have diagrams that I created in Inspiration and I want to use them on the iPad. How do I do that?
Q: I have an Inspiration Maps document - can I use it with my desktop version of Inspiration?
Q: I see the error message "Could not run insp10.qtr" or "Could not run insp11.qtr" when I try to start Inspiration on Windows. What do I do?
Q: I see the error message "Error 2 running command" when I install Inspiration on my PC. What do I do?
Q: Can I play my Inspiration 10 Presentation on a computer that does not have Inspiration 10 installed on it?
Q: When drawing a link to a symbol I see a green glow around the destination symbol, what is that?
Q: I'm trying to open a presentation file on a computer without Inspiration 10 or Inspiration 11 installed and getting an error of "Command line option syntax error. Type Command/? for help?" What's happening?
Q: I am trying to activate my licence of Inspiration with a Licence ID and Authorisation Password, but get the message 'Error Code: 9101 or 9105' . What do I do?
If you are prompted with this error code, this generally means Inspiration was unable to reach our licensing server to activate the licence, due to a firewall or proxy server that may be blocking communication. Configuration changes to your firewall/ proxy server to allow communication to our licensing server should fix this issue. Typically, whitelisting secure.softwarekey.com will allow Inspiration to connect to the server.
To troubleshoot:
Start by opening a fresh browser window, and then navigate to the following address
https://secure.softwarekey.com
If you can reach SOLO Server, you should simply see the text "OK" in the web browser.
If you cannot see the "OK" text, then something on your end is blocking the connection to SOLO Server. Our licensing system uses the same underlying technology as web browsers for activation. This means only connections on ports 80 (HTTP) and 443 (HTTPS) need to be allowed. See Client activation ports and SOLO Server IP address for more details.
Alternatively you can activate the licence manually, by following the steps in this help article.
Q: I am trying to activate my licence of Inspiration with a Licence ID and Authorisation Password, but get the message 'Error Code: 9102' . What do I do?
If you are presented with this error code, this generally means you have reached the maximum number of devices Inspiration is activated on. To activate the licence on a new device, please contact our support desk and we can release an activation for you. Click here.
Q: I am trying to activate my licence of Inspiration with a Licence ID and Authorisation Password, but get the message 'Error Code: 5008' . What do I do?
If you are presented with this error code, this generally means the Licence ID or Authorisation Password being entered in incorrect. If the details you are entering match the information provided to you by us or one of our suppliers, please click here to request help.
Q: I am being told I need Administrator privileges to install Inspiration. What do I do?
This is usually resolved by right clicking on the installer and choosing to Run as Administrator. If this doesn't work, you will need to log in to Windows with credentials that has Administrator privileges. For work owned PCs, please contact your IT/ network administrator.
Q: What documents can I import into Inspiration?
Using the free Inspiration Maps Generator tool, you can import Word, PowerPoint and Excel* documents into Inspiration 10 and 11. Click here for further information. *Excel is coming soon.
Q: I have diagrams that I created in Inspiration and I want to use them on the iPad. How do I do that?
If you would like to move Inspiration 10 or 11 diagrams and outlines to the iPad to continue working on them, you can do this with Inspiration 10 or 11. by exporting your work as Inspiration Maps documents. Your document will look similar on your iPad but not identical.
Note: Requires Inspiration 10 or Inspiration 11 installed on your desktop/laptop and Inspiration Maps Version 1.2 onwards installed on your iPad.
Open the Inspiration document you would like to transfer. Choose Export as iPad Inspiration Maps document on the File menu. This will create a file with the extension .inspmaps, which the Inspiration Maps app can read.
Choose where you would like to save your Inspiration Maps document. To get your document to your iPad, you can:
Note: Mind maps created in Inspiration 10 or Inspiration 11 Map View, and presentations created in the Presentation Manager cannot be exported to your iPad. An alternative for mind maps is to turn the mind map into a diagram, then export the diagram as an Inspiration Maps document. To convert your mind map into a diagram, choose Make Diagram Document on the File menu. To export, follow the directions above.
Q: I have an Inspiration Maps document - can I use it with my desktop version of Inspiration?
To use Inspiration Maps documents on your desktop, you need to be running Inspiration 10 or Inspiration 11 on your desktop, and Inspiration Maps Version 1.2 onwards on your iPad.
On the iPad, save the document to Dropbox or email it to yourself.
On your desktop, in Inspiration 10 or 11: from Diagram or Outline View, choose Import iPad Inspiration Maps document on the File menu.
Select the document you would like to import.
Note: Diagrams and outlines imported into Inspiration will be saved as Inspiration 9/ 10 documents. In order to open your document again on your iPad, you will have to export your document as an Inspiration Maps document when you are finished working on it on your computer.
Q: I see the error message "Could not run "Could not run insp10.qtr" or "Could not run insp11.qtr" when I try to start Inspiration on Windows. What do I do?
In the rare occasion this error appears on first launch after installation, normally rebooting your PC will solve the issue. If the issue persists, please try the following:
Q: I see the error message "Error 2 running command" when I install Inspiration on my PC. What do I do?
The file you downloaded is a self-extracting installer. Rather than double-clicking it to start the install process, instead please extract the files manually using WinZip (or a similar utility), which you can get for free from winzip.com if you don't already have it. That extraction will create a folder. Open that folder, then double-click .exe file to launch the installer directly. Note: the folder and installer names might differ slightly depending on which version of Inspiration you're installing.
Q: Can I play my Inspiration 10 or Inspiration 11 Presentation on a computer that does not have Inspiration 10 or Inspiration 11 installed on it?
Yes, the presentation can play on a computer without Inspiration 10 or Inspiration 11 by using the Inspiration Presenter. It can be found in the Help menu under "Copy to Inspiration Presenter". Alternatively, it can be downloaded from this link. Copy or transfer the Inspiration Presenter to the target computer and open it. Then use the Open dialog to select the presentation file.
Q: When drawing a link to a symbol I see a green glow around the destination symbol, what is that?
The green glow indicates the potential connection points along the symbol for straight link lines. This is an increase over the default eight connection points on a symbol. It allows for a smooth movement when repositioning the symbols in the document.
Q: I'm trying to open a presentation file on a computer without Inspiration 10 installed and getting an error of "Command line option syntax error. Type Command/? for help?" What's happening?
To open the presentation file, first launch the Inspiration Presenter then use the Open dialog menu to open the .isf file
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